In order to provide a system for redressal of complaints of the customers the Reserve Bank of India (RBI) has launched an “Integrated Ombudsman Scheme, 2021” (hereinafter referred to as “the Integrated Scheme”) for resolving customer grievances in relation to services provided by entities regulated by Reserve Bank of India in an expeditious and cost-effective manner. The Scheme adopts ‘One Nation One Ombudsman’ approach by making the RBI Ombudsman mechanism jurisdiction neutral. “Bee Pee Jay Finance LTD” being a Non-Banking Financial Company has adopted the Integrated Scheme launched by the RBI. The Integrated Scheme provides for powers and functions; procedure for redressal of grievance; jurisdiction of the Ombudsman. In accordance with paragraph 18 of the Scheme, we intend to ensure that our customers are aware of the purpose of the Scheme and the remedies available under it. The Integrated Scheme can be accessed here. Copies of the Scheme are also available with designated Nodal Officer of Bee Pee Jay Finance LTD under the Scheme. While we place immense importance in customer satisfaction, and have established a grievance redressal committee to address the grievances and complaints of our customers, any customer not satisfied with our responses may contact the Ombudsman online through the portal (https://cms.rbi.org.in) or submit through electronic or physical mode.
